Help Desk and Customer Support System Setup

Every request in one queue, with an owner and a clock on it

We set up Intercom, Zendesk or Crisp with shared inboxes, routing rules, response targets, saved replies and reporting, so support stops living in one person's email.

Support handled from a personal inbox has no queue, no ownership and no record, so things get missed and nobody knows how often. We set up a proper help desk: every channel feeding one queue, rules that route requests to the right person, response targets you can actually meet, saved replies for the questions that repeat, and reporting that shows volume, response time and what customers keep asking about.

What is included

• Help desk setup on Intercom, Zendesk or Crisp
• Email, chat and form channels feeding a single queue
• Routing rules, ownership and escalation paths
• Response targets with alerts before they are breached
• Saved replies and macros for repeat questions
• Reporting on volume, response time and recurring themes

What you receive

• A configured help desk with live channels
• Routing and escalation rules
• A saved reply library
• A support reporting view

Who this is for

Any business where customer questions arrive in more than one place.

What you get

One queue, with nothing quietly falling out of it.